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Payment and Insurance


Playful Communication is proudly enrolled with NC Medicaid (including the following MCOs: Carolina Complete, HealthyBlue, AmeriHealth Caritas, and WellCare) and in-network with Blue Cross Blue Shield of NC and Aetna. We are actively working to expand our network participation (currently in process with Cigna, United Healthcare/Optum, and the United Healthcare community plan). Playful Communication, PLLC also accepts private payment for services (cash, check, credit card, and HSA cards).

A detailed receipt (superbill) is provided for all out-of-network services and contains all necessary information for caregivers to submit to insurance for reimbursement or credit toward a deductible. If you would like to submit a superbill, contact your insurance company and ask about your benefits. It is helpful to ask the following: 1) Do I have out-of-network speech therapy benefits? 2) Am I eligible to receive direct reimbursement from the insurance company for my speech therapy visits? 3) What percentage of the money I paid at my speech therapy visit will you, the insurance company, reimburse? 4) Do I have an out-of-network deductible to meet first?