get started today | Playful Communication, PLLC

Getting started is simple.

Give us a call, shoot us an email, fill out the contact form below, or text us at 704.774.6221.

our process

1. reach out

Call, email, text...contact us however you'd like. You'll talk directly to Kelsey or Darcy, speech-language pathologists. We'll discuss your concerns and answer any questions you may have.

2. complete intake paperwork

Darcy will invite you to the client portal and send over intake paperwork. This will fill you in on all of our policies and help us gather important information about your kiddo prior to an evaluation. Once we have that, we'll move on to step 3.

3. schedule your evaluation

We'll chat through your child's developmental history, your concerns, their strengths, and their challenges. We'll complete any necessary assessments and get acquainted with your cutie.

4. begin therapy

This is the fun part. :)

That thorough evaluation will help us set meaningful and relevant goals for your child and your family. We'll determine a day and time that works for our schedules + and start tackling those goals!

insurance + payment

Playful Communication is enrolled with NC Medicaid (including the following MCOs: Carolina Complete, HealthyBlue, AmeriHealth Caritas, United Healthcare Community Plan, and WellCare) and in-network with Blue Cross Blue Shield of NC, Aetna, and MedCost.

We are happy to submit claims to insurance as a courtesy to our families. Will they cover the charges? Well, that's a great question. Coverage depends on your individual plan + your child's diagnosis. We will try our best to figure that out before therapy begins, but we always suggest our families call the number on the back of their card and stay well-informed about their individual benefits.

We also accept private payment for services (cash, check, card, or HSA). A detailed receipt (superbill) is provided upon request for all out-of-network services and contains all necessary information for caregivers to submit to insurance for reimbursement or credit toward a deductible. If you would like to submit a superbill, contact your insurance company and ask about your benefits. It may be helpful to ask these questions:

Do I have out-of-network speech therapy benefits?
Am I eligible to receive direct reimbursement from the insurance company for my speech therapy visits?
What percentage of the money I paid at my speech therapy visit will you, the insurance company, reimburse?
Do I have an out-of-network deductible to meet first?